Privacy Policy
Effective Date: 2025/06/03
Last Updated: 2025/06/03
At Bliska S.A.R.L., your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. It is written in accordance with:
- The General Data Protection Regulation (GDPR) – EU Regulation 2016/679
- The Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data
By using Bliska's mobile application or website, you agree to the terms of this Privacy Policy.
1. Who We Are
Bliska S.A.R.L.
Registered address: Agadir, Morocco
Registration Number (R.C.): 3211
ICE: 003752929000027
Email: [email protected]
Bliska is the data controller responsible for the processing of your personal data.
2. What Data We Collect
A. Basic User Profile Data
- First and last name
- Profile photo
- Profession or category of service
- City
- Phone number
- WhatsApp number (optional)
- Email address (optional)
B. Personal Details (Optional)
- Age
- Gender
- Short biography
- User status (e.g., available, offline)
- Education level
C. Portfolio and Media
Uploaded portfolio images or project examples (optional)
D. Location Data
GPS-based location (collected during app use)
E. Enterprise or Government Accounts
- Company/Organization name
- Legal form
- Landline phone number
- Company or official email
F. Future Data (Subject to CNDP Approval)
- Facial photo (captured in-app)
- National ID photo (CIN)
- National ID number (used for manual identity verification only)
3. Why We Collect This Data (Purposes)
- To create, personalize, and manage your user account
- To verify your identity and prevent fraudulent accounts
- To connect users and service providers based on location and category
- To display your profile or services to nearby users
- To provide customer support and notifications
- To meet legal obligations or respond to requests from authorities
4. Legal Basis for Processing
| Legal Basis | Description |
|---|---|
| Consent | For optional and sensitive data (e.g., facial photo, ID number, biography, etc.) |
| Contractual necessity | To deliver our services (e.g., account creation, matching services, communication) |
| Legal obligation | To comply with Moroccan or international laws |
| Legitimate interest | To prevent fraud, improve service functionality, and ensure platform security |
5. Data Storage and Security
All data is securely stored using modern encryption and access control practices. Our infrastructure providers include:
- Contabo (Germany)
- Hetzner (Germany)
- OVHcloud (France)
- Amazon Web Services (AWS France)
We maintain:
- Encrypted data transfers (HTTPS, TLS)
- Role-based access to internal systems
- Regular backups and system audits
6. Data Retention
- While your account is active
- Up to 5 years after account deletion for legal or operational reasons
- GPS/location data is stored temporarily and deleted within 6 months
7. Sharing and International Transfers
We do not sell your personal data.
Your data may be shared only:
- With internal employees who need it to deliver services
- With hosting providers and infrastructure partners under strict confidentiality agreements
- With legal authorities upon valid official request
- If data is transferred outside Morocco or the EU, it will be protected by appropriate safeguards (e.g., contractual clauses, secure hosting).
8. Your Rights (GDPR + CNDP)
Under GDPR (Articles 12–23) and CNDP Law No. 09-08, you have the following rights:
| Right | Description |
|---|---|
| Right of access | You can request a copy of the personal data we hold about you. |
| Right to rectification | You can request corrections to inaccurate or incomplete data. |
| Right to erasure | You can request the deletion of your data (“right to be forgotten”) under certain conditions. |
| Right to object | You can object to certain processing activities, especially for marketing or profiling. |
| Right to restriction | You can ask us to suspend processing if data is inaccurate or unlawful. |
| Right to data portability | You can receive your data in a structured format and transfer it elsewhere. |
| Right to withdraw consent | You may withdraw your consent at any time for future data uses. |
| Right to lodge a complaint | You may file a complaint with the CNDP or another supervisory authority if you believe your rights are violated. |
To exercise these rights, contact us at: [email protected]
We will respond within 30 Business days, in accordance with applicable laws.
9. Cookies and Trackers
Our platform uses cookies and similar technologies to:
- Maintain session security
- Improve performance and analytics
- Enhance the user experience
You will be asked to accept or reject non-essential cookies when you access our website. You may adjust your preferences at any time.
For more information, see our Cookie Policy.
10. Updates to This Policy
We may modify this Privacy Policy to reflect updates in legal or business requirements. Any major changes will be announced via the app or website, and the updated policy will always show the effective date at the top.
11. Contact Us
If you have any questions about this Privacy Policy or your data, you may contact:
Bliska S.A.R.L.
📧 Email: [email protected]
🌐 Website: www.bliska.ma